- Business Identity
- Services
We provide custom tailoring for traditional Indian women's dresses such as Punjabi suits, sarees, and alteration services. Fabric pickup and final delivery are included. All products are made-to-order.
- Ordering and Payment
- Customers can place orders via the Stitch App (Google Play Store and Apple App Store) or by phone (+91 8787878787).
- After a visit request, our employee will visit the client's home for measurements and order processing.
- Payments accepted: Cash and UPI.
- Payments are due on delivery, except if paid during fabric pickup, as noted on the job summary slip and deducted from the final receipt.
- Cancellations and Modifications
- Orders cannot be canceled once the stitching stage has started.
- Modifications can be made until fabric cutting.
- No charges apply for cancellations or modifications within these rules.
- All sales are final once work starts, except for exceptional cases with applicable charges.
- Refunds and Returns
- No refunds on completed services.
- If fabric is damaged beyond repair with proof of purchase, Stitch Ateliers will cover fabric cost.
- Returns are not accepted as services are on customer-owned fabric.
- Delivery and Pickup
- Fabric pickup and final delivery services are provided.
- No delivery fee for orders above ₹400.
- Delivery timelines usually range from 3 to 5 days depending on order complexity.
- Customer Responsibilities
- Employees take measurements and instructions during visits.
- Stitch Ateliers is responsible for stitching errors not caused by customer instructions.
- Customers must accept these terms upon ordering.
- Dispute Resolution
- Complaints or disputes should be sent to support@stitchateliers.com or called in at +91 7878787878.
- Jurisdiction will be defined after legal consultation.
